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How to Contact Amazon Customer Service in a Few Simple Steps

Amazon is well known for being a go-to destination for millions of shoppers around the world. However, one area where they've had mixed reviews is Amazon customer service. Some customers praise them for being quick to respond and helpful, while others have had a frustrating experience.

Despite this, Amazon does provide a variety of customer service options to help buyers with their orders and account-related inquiries. In this article, we’ll discuss the different ways customers can contact Amazon customer service.

Here are the ways you can access Amazon customer service. Click on the links to go to the proper section:

  1. Through the Help Page
  2. Via Email
  3. By Phone
  4. Through their Live Chat

Related Reading: From Checking Out to Checkout: What Makes Amazon Customers Buy?

How Efficient Is Amazon Customer Service?

When it comes to Amazon customer service, opinions are mixed. While some customers praise Amazon customer service for being helpful, others have criticized it for being slow, unresponsive, and difficult to navigate.

Amazon Customer Service
Las Vegas, Nevada, United States – June 18, 2020: Amazon fulfillment center exterior.

Even though opinions vary, Amazon offers several customer service options, including phone support, email support, live chat, and self-service options. 

Each option has its pros and cons, and customers may need to try different options to find the most suitable one for their queries or the one that effectively resolves their issue.

However, one of the most common complaints about Amazon customer service is that it can be tough to get in touch with a live representative. Sometimes, customers can be stuck waiting on the phone for what feels like ages, or they might have to wait for delayed responses to their emails or chats. Some customers report long wait times on the phone or delayed responses to emails and chats. 

Additionally, some customers have reported that the customer service representatives didn't have the necessary knowledge or were not helpful enough to resolve their issues. That can be incredibly frustrating, especially when you have a time-sensitive problem. 

As one of the largest e-commerce platforms in the world, Amazon serves millions of customers every day. There are several ways to get help with an Amazon customer issue. We'll discuss four different methods: contacting Amazon via email, contacting Amazon via live chat, contacting Amazon by phone, and using their Help page.

#1 Check Amazon Customer Service Help Page

When you're stuck with an Amazon account or order issue, your best shot is to head to the Customer Service page. It's Amazon's go-to place for dealing with all sorts of basic problems.

This consists of mini-articles that answer customers’ most common queries.

Amazon Customer Service

The good news is that most of the “basic” questions can probably be answered by browsing that page. Whether you're trying to track down a missing delivery, get a refund, top up a gift card, or troubleshoot a wonky device, the help articles on that page should do the trick. 

#2 Email Amazon Customer Service

If you're having trouble finding the answer to your specific issue on the Customer Service page, you can always try emailing Amazon at with a detailed message. 

Amazon Customer Service

Just make sure to describe your problem as clearly as possible so that way they have a better chance of getting back to you with a helpful solution.

But don't get your hopes up too high because truth be told, Amazon doesn't exactly have a great track record for handling customer support issues via email.

#3 Contact Amazon Customer Service by Phone

Amazon's customer service phone number is 1-888-280-4331, and is available 24 hours a day, seven days a week.

But don't expect to be greeted by a friendly customer service representative right off the bat. You'll have to go through the whole rigmarole of automated prompts and voice recognition software first. 

Don't worry, if you're persistent enough, you might just get to talk to a real person eventually. Just make sure you have a cell phone connected to your Amazon account because you'll need to enter a verification code or click on a link that gets texted to you.

How to Request a Call From Amazon’s Customer Service

You can also request a phone call following the next steps:

  1. Head over to Amazon's Help page and look for the “Something else” option located at the top.
  2. Once you've clicked on that, select the “I need more help” option.
  3. From there, you should see a button that says “Request call.” Click on that.
  4. Enter your cell phone number and hit the “Call me now” button. Then just sit back and wait for a customer service representative to call you back…hopefully.

Amazon Customer Service

#4 Contact Amazon Customer Service via Live Chat

If you're not exactly euphoric about the idea of spending hours on the phone or waiting for a phone call, navigating through a barrage of automated prompts, and getting absolutely nowhere, then you might want to consider using Amazon's online live chat option.

Amazon Customer Service

Here's how you can do it:

  1. Go to the Help page we mentioned earlier and select the “Something else” option at the top.
  2. When it asks you what you need help with, select “I need more help”.
  3. Click on “Start chatting now”.
  4. A new window will pop up and Amazon's automated messenger bot will ask you to describe your issue. Keep repeating “Talk to a representative” until it presents you with the option “Chat with an associate now”.

Bonus Tip: Use Amazon’s Community Forums

Amazon's community forums are also frequented by millions of Amazon users and can be a great source of advice, tips, and solutions to common problems. Whether you're looking for guidance on troubleshooting a technical issue or need help finding a specific product, chances are someone in the Amazon community can lend a hand.

You can browse through the various categories and threads, or use the search bar to find specific topics of interest.

Final Thoughts

Amazon customer service provides a range of channels to help users with their orders and accounts but navigating through them can often be a frustrating experience. From automated responses to long wait times and robotic responses, getting the support you need can be a challenge.

Overall, while Amazon claims to value its customers, the reality can be different for both buyers and sellers. 

Have you ever contacted Amazon customer services before? How was your experience?

Helena Fernandez Morano

I'm proud to be part of an amazing group of talented political scientists who never shy away from blazing new trails, especially when things get uncertain. When I'm not writing or diving into the fascinating world of eCommerce, I'm seeking to be part of projects with scope, teaming up with people who inspire me to learn something new every day and embark on challenges.

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  1. I keep getting charged for Amazon when I do not have an account no longer with them. I cancelled my account and I still keep getting charged.

    1. I’m sorry to hear that you’re still getting charged by Amazon even after canceling your account. I suggest reaching out to Amazon’s customer support right away!

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