EcomCrew Podcast

Episode 89: The Technology Stack

We get a lot of questions about what services and applications we use in our day to day business. Today I’m going to give our listeners a list of tools and services that really help us stay on top of our business. To begin with, we have four brands under the EcomCrew umbrella. The four brands are,, Wild Baby, and We use all these tools to run every brand and keep track of our customers’ needs.

Here is a list of those tools:

  • Shopify — Every brand we have is built on Shopify. It is the best platform we have found for running an ecommerce business. I will explain how we came to that conclusion during the episode.
  • — We use to get good quality reviews. Of course, they are a sponsor of the podcast, but we use their service because it is the best value.
  • Zipify Pages — If we are running a promotion or sale, Zipify is the tool we use to build the landing page.
  • Shoelace — This app allows us to create retargeting ads fast and easy!
  • Rewind — A tool we use to make sure we have system backups.
  • Skubana — This app gathers up our orders and distributes them to the right fulfillment station. It is a big time saver. I’m a little frustrated with Skubana, to be honest, but I will get into that during the episode.
  • Klaviyo — If you are a long time listener, you know I use Klaviyo a lot. It is a time-saving tool that makes email marketing a lot easier.
  • ClickFunnels — ClickFunnels is a service that helps keep track of our special promotion and contest email campaigns.
  • AdEspresso — An essential tool for creating great Facebook ads.
  • Quickbooks Online — The service we use to keep our books.
  • and Up-Viral — We use both for contest promotions.
  • — This app redirects customer service calls to personal or designated phone numbers, so we can settle customer issues more efficiently.
  • Sellics — An Amazon based tool that is similar to Skubana.
  • Splitly — A split testing app.
  • Jungle Scout — A service we use to research new products and current market trends.
  • RestockPro — A tool that helps track our inventory and helps us plan reorders with plenty of time to spare!
  • Basecamp — The newest addition to our toolbox. Basecamp is a project management tool that allows us to keep in touch with all team members, no matter where they are based.

So there you have it, our list of tools and services that help us keep the EcomCrew machine humming.

I recently did some traveling on the east coast and I attended an EcommerceFuel meetup and met some great people. So hello, to all of you I met up with earlier!

We have also released our first course on! The course is called Build A $1,000,000 Private Label Business Importing Kickass Products From China, if you are interested in the importing business, check out the link below.

As a reminder, I will be speaking at Global Sources (discount code: 3ec50) during October 17-19 and I will be attending and speaking at EcomerceFuel Live during January 11-13. Please keep in mind that with all this travel the live Facebook shows will be postponed, but there will still be pre-recorded episodes.

In closing, we also have a second sponsor for this episode, AsiaInspection. Dave and I both use AsiaInspection for our overseas shipments. They provide a very important service for anyone needing to double check the quality of their shipments.

Resources Mentioned Today:





EcomCrew Course

EcomCrew Facebook Page


EcommerceFuel Live

Global Sources

Jungle Scout


Quickbooks Online









Wild Baby


If you have any questions or anything you’d like us to discuss on the podcast please go to and fill out the contact form. Also, we would really appreciate if you would leave us a review on iTunes. Thanks for listening!

Full Audio Transcript

Mike: This is Mike, and welcome to the EcomCrew Podcast number 89, just one away from 90, 11 away from 100. It's pretty crazy that we've done this many. And I just got back from an eight day trip back east. I went to Washington DC to visit some friends and family, and fit in the Washington DC meet up. And then went out and visited my parents for a few days, then drove down to Charlotte, and went to a Charlotte meet up for EcommerceFuel, and then came back Saturday night, and drove up to San Clemente, and helped to host the San Clemente, Southern California, San Diego, LA EcommerceFuel meet up.

For those of you who aren't familiar with what the heck is this EcommerceFuel thing, I definitely recommend checking them out at It is a vetted community for ecommerce owners. I think you have to do at least a quarter million dollars a year, maybe they've moved up to a half a million now. It’s run by one of my favorite people I've ever met anywhere. The guy is awesome, Andrew Youderian, runs just an awesome community there. And at the same time that I went to these meet ups, he was off I think doing seven meet ups in seven days.

He hosted these official ones. I was at one of those, the one in Charlotte; the other ones were kind of smaller versions of that. But my favorite thing of going to these meet ups and meeting everybody there was just how many people come up to me that listen to the podcast. It's really just becoming pretty flattering when I travel to either meet ups or to speak at events, or just kind of out in the wild and get so many people just thanking us for doing the podcast and saying that they love it. It feels good; it definitely helps push us to continue to put out the content. We’ve even been talking about releasing more and more content.

One of the big things that came out of the meet ups over the last week was just the questions on what are you using for this, what are you using for that. So I’m actually going to talk about that today, just kind of going over our technology stack. I wrote down the things I could think of that were pertinent that would keep this episode short enough to make it still enjoyable. So I’m going to be doing that.

But before I get into that, I do want to mention we have officially launched our first course. Dave and I worked our butts off putting together a course on importing products from China, and the title of the course is How to Build a $1,000,000 Business Developing Kickass Products from China. You can find that at We'd love if you check it out; let us know what you think of it. We kind of opened it up to like a little beta period here for some people over the last couple weeks in the last — the initial feedback is just really been phenomenal, really appreciate everybody giving us the feedback that you have.

We're waiting on getting some testimonials that we’ll throw up on our page. But this was a course that we just already had out that Dave had out on, which is the site that we merged into EcomCrew. But we decided to completely redo it, redo it from the ground up for a couple different reasons, just to make the content just from both of our perspectives to make it just a little bit more thorough. Dave learned a lot from running his own course for a long time, and just the things that people were asking for. So we've about quadrupled the content, put together a bunch of PDF format content to go along with it, and broke it up into four different modules.

And so if you're interested in developing products to import from China, I definitely recommend checking out that course. I think that we've gone to the ends of the world to develop the best course we possibly can, that things will be helpful for you, so So let me get in today's main topic which is again the technology stack stuff that we're using here to run our business. Now most of you know, but I'll kind of go over this.

We have four different brands,, which is hot and cold therapy for different parts of your body., which is a coloring brand geared towards adults., which we're about to launch here in the next couple of weeks, but we're already up and running on Amazon. And, which the site itself is going to be a content site, but we’ll have a e-commerce brand to go along with that. We haven't announced the name of that yet. I'm not going to talking about the exact name today. But one thing that they all have in common is they run on Shopify.

To me Shopify is the best of breed e-commerce platform. We used to use both Shopify and BigCommerce, but we wanted to get organized and get everything on one platform. I mean as we continue to grow, I find that it's incredibly important for consistency to have everything on one platform, so people are only having to learn one platform, and not trying to figure out how to do things on Shopify and BigCommerce differently.

I think that BigCommerce is a fine platform. It has some advantages over Shopify and vice versa. The thing that really made us pick Shopify over BigCommerce in this case is I think that it's kind of like beta versus VHS in a lot of ways for those of you who are old enough to know what those two things are. Back in the day there used to be tapes that you would put in a VCR and watch on television, and now it's obviously DVDs, or mostly now just downloaded recordings. And there was a big format war between which one was going win out. And beta was actually regarded as a better technology, but VHS is what became ubiquitous and was in all the video rental places.

And I think the same thing has happened here with BigCommerce and Shopify. I mean I do think that BigCommerce is a better platform in some ways, but Shopify has won out as far as the number of installs which has made it the number one install by far. And because of that developers work harder developing stuff for the ecosystem on the Shopify App Store, and that alone to me is worth the price of admission. When you have ten times more apps and ten times more support for one platform over the other, regardless of which one might be a little more powerful than the other, I think that that pretty much makes it win out.

So as far as apps that we do use I wanted to mention a couple, first of all which is a sponsor of this podcast. They are a review platform, so if you're on Shopify and you don't have reviews or you’re using the built in Shopify review app, I highly recommend checking out, We've been using them now for about six months. We switched from the Yotpo not just because they sponsored the podcast, but because we wanted to make that switch. We just felt like Stamped was a way better value over what Yotpo was giving us.

It has 90% of the same functionality, and it's like a third or a quarter of the price, and then they have some additional functionality that Yotpo doesn't even have. So all in all I think it's just a way better value. So is a plug-in that we use. And then the other one is Zipify Pages, it’s something that I've talked a lot about. Obviously a big fan of Ezra Firestone and what he's doing over there. I had an opportunity to speak at his conference a couple of months ago, and also record some video stuff for him for Zipify Pages.

If you go to, it'll actually take you to a four part – free four part series that he's done on just landing pages and optimization that's a really good four free videos. And you can sign up for Zipify Pages as well. So we use Zipify Pages for basically any page that is on our homepage, or our product page. So any sale that we have, it goes to a Zipify Page. Let's say it's a Mother's Day sale, a 4th of July sale, we send that to a Zipify landing page.

So we have a dedicated page that looks way better than any Shopify blog post that you put together. If we launch a new product, we’ll send them to a Zipify Page, we’ll talk about the product. We send a lot of cold traffic from Facebook or warm traffic from Facebook to a Zipify landing page. First we can create a long form content; we’ll also do things like our 20 free download promotion. It's all done with Zipify Pages. We have 40 Zipify Pages just to support that funnel. Actually it's 60 if you want to count the fact that there's some variations on a discount that we offer.

So we send people to a landing page to download the file and then we send them a discount, and there's two different discounts depending on whether or not they purchased from us in the past. So Zipify Pages is really powerful for that, and they've just released some new blogging functionality which I'm excited to try out. I haven’t even tried it yet, they just released it. So again That will take you over to Zipify Pages. I just want to mention it is an affiliate link, it helps support the podcast. If you're interested in Zipify Pages, and you go through that link, it will help support the podcast. And it'll give you that four free part video series from Ezra who also obviously knows his stuff.

So the next one we use is actually called Shoelace. It's something that we used to do on our own manually which is just dynamic retargeting ads. But I added Shoelace in for a couple of really important reasons. First of all it automatically will resize your images. So that was something we were frustrated with and struggling with before, so because the images would kind of get cut off. So Shoelace will resize images automatically for dynamic product ads. That alone to me is worth the price of admission. It saves us a lot of time and energy, but it also integrates with and Fomo, which is another app that we use.

And Fomo basically will display on your site other people who have purchased recently, and Stamped obviously does reviews. So Shoelace is able to generate three type of retargeting ads. One will be a standard dynamic product retargeting ads showing products that you just visited. Then it shows you products that you were visiting with reviews of actual people who just recently left their review, and it also will show you products that people just recently purchased.

So I really enjoy those three apps working together in harmony. That works really well for us. And then another one I just wanted to kind of mention is called Rewind. That is an app that we use for backing up our individual Shopify sites. It's not super cheap, it's not exorbitantly expensive, but it's worth the peace of mind. As an IT guy, when I was the director of IT at a company called E-Technologies many moons ago, it was over ten years ago now, almost fifteen years ago, the number one thing I worried about as the director of IT was backups.

I woke up every morning, and it was like the one thing I checked was, did everything get backed up, or are backups working properly, are the tapes in the right spot back when we used to do tape backup, and then some of the tapes get pushed off site because we used to worry about the place burning down and having everything completely lost. So you would cycle some of the tapes off site at some point.

And Rewind to me is that important thing. If for some reason we lost everything on Shopify because we got hacked, or because some rogue employee did something with what I'm doing, we have backups of our Shopify store. So we can get that back up and running incredibly quickly. To me again that's really worth it. So that's basically Shopify. There's probably a couple things I didn't think of, but those are the big ones.

The next thing is Skubana, S-K-U-B-A-N-A. Chad has actually been on this podcast before, the guy who runs Skubana. I kind of have a love hate relationship with the product right now to be quite honest. I do think it's very expensive, but it's also — at the time that we rolled out Skubana a year and a half ago, it was really the only thing that met our needs. It is something we are considering revisiting just because of the price.

Again it's really, it's pretty expensive, but at the same time it is like our backend hub for everything in our business. At least on the e-commerce side, it pulls in orders from every channel and puts them in one central place. It then automatically with a thing called Orderbots will redirect orders and have them sent to fulfillment centers. We use 3PL for the vast majority of our fulfillment, and Skubana handles that wonderfully. We just never even see orders. They just automatically get sent over to our 3PL such as Amazon. It automatically picks the proper shipping speed, and then sends it to the customer when it gets shipped out. The checking number comes back in the Skubana and that gets pushed into Shopify. It works really well. Also it will integrate with Shopify, integrates with Amazon, integrates with eBay, integrates with Wal-Mart. So any sales we are making on any platform all come in to Skubana, and we have one central dashboard for real time, knowing what we're doing overall in our business, and it's really an important piece of software to us.

Besides the price, I do have frustrations in the number of emails it sends out, which I've talked to them about, and they're supposedly fixing soon. It's actually really irritating me and other people that I know that use Skubana. And also for PO generation, the automatic PO generation doesn't really work as well as advertised. And I also get frustrated in the fact that like when I first signed up, it was supposed to be coming out with an accounting integration which they have done now, but that requires now purchasing Webalytics, I forgot the name of the software, but it's also like another 300 bucks a month.

So yes it does accounting, but not directly inherently. So it was becoming — it's an extra cost that I wasn't expecting when they rolled out that feature, which was a little frustrating. But overall good software, it's something that we couldn't really run our business without. Again things might have changed since we signed up with Skubana. Maybe there's something out there now that does some of this functionality a little bit more price competitive price point, but I'm not aware of one at this moment.

And one thing I talked a lot about on these meet ups that I was at is that we’re focused on growth. So I mean for us to stop and re-evaluate Skubana and switch would slow our growth down. Yeah so it would help increase our net profit if there was something that was significantly cheaper, but we're focusing right now on growing our catalog, and we only have so much manpower.

So, the next one that we use is Klaviyo. You guys have heard me talk about Klaviyo a ton on this podcast, To me they are still the best of breed e-commerce email marketing platform. MailChimp is certainly nipping at their heels, and they are a lot cheaper. But Klaviyo is how we send all of our e-mail. We get 52% of our revenue through email marketing. So to me they are an incredibly important part of our business, and we send all of our campaigns and all of our email flows all go through Klaviyo.

And we use them for seeking out segments within Klaviyo to Facebook for running ads to certain people that perform incredibly well. Some of them are getting us 20 to 1 ROI. I've done specific podcasts about that a couple of times and talked about this a lot when I go out on the speaking circuit. So, yeah, Klaviyo — definitely a very important part of our business.

The next one is ClickFunnels. They’ve become a pretty big part of our business as well. Again still a huge Zipify Pages fan boy. We have made more in Zipify Pages than anyone else. But ClickFunnels has some advantages as well. First of all through ClickFunnels, it has a thing called Actionetics. So it has its own email platform built in. So for certain things we’ll be deemed to be getting lower value email addresses now. We are using ClickFunnels because it's a one-time, just a flat fee per month of $297 if you use the upgraded version with the email on, it's $97 if you don't use the upgraded version. But for $297, we were able to reduce our Klaviyo bill by a couple of thousand dollars by getting these lower value contest type emails into a cheaper repository.

So for us that alone like more than pays for the cost of ClickFunnels every month. But we're using ClickFunnels for some other stuff throughout our business as well. For instance in things where we don't have a Shopify store set up yet like We built out our contest and a page that we used to sell a flashlight that we're developing. Before we developed it, we were selling an Ali Express product. So we did that right through ClickFunnels and had the up-sells there.

ClickFunnels is also really good. If you have a specific, very specific offer that you're trying to drive people through, it does a better job than Shopify can even come close to doing, because there's just no distractions. So you come to a landing page, you capture their email address, you have an order form, you have a true one click up-sell, you can do down sells and then up sells after that. It works really, really well for that.

Another thing that we use it for is for our subscription site. Our site is one 100% built on ClickFunnels. So ClickFunnels has become a really great asset for us, and a really good value, like it's one of the best values we have on our company. $297 a month, like I said we're using it for all this different stuff, and have hundreds of pages built out now, and a complete site for our subscriptions. So we even built out EcomCrew’s course in ClickFunnels.

So it is very versatile and does a lot of stuff. I definitely recommend checking them out. Again to drop in an affiliate link,, That will help out the podcast again if you go to

So, the next one that we use is AdEspresso. AdEspresso is a great tool for launching, split testing, managing Facebook ads, it is awesome. I am in AdEspresso mostly every day, but certainly many, many times per week launching Facebook ads, and we're going to be getting our staff here to start launching more and more Facebook ads. And AdEspresso is going to be a pivotal part of that process. Facebook, ad revenue, traffic, whatever you want to call it accounts for, a huge portion of our business, in fact I don't know that we would be in business without Facebook ads.

There was an interesting thread on the EcommerceFuel forum speaking of EcommerceFuel, how f***ed would you be without Facebook? That's a good question I'd like to not think about. So we run a ton of ads with AdEspresso.

The next we'll talk about is accounting. We use QuickBooks for that, QuickBooks online. I want that in the cloud. We have a bookkeeper that does all of our bookkeeping, and we have our results by the 20th of each month. So on the 20th I'm looking at our results and seeing how we did the previous month, which is really, really important. I think QuickBooks and Xero are both pretty equivalent. We actually have gone back and forth between the two.

We were using QuickBooks for a long time, switched over to Xero when we were using a particular bookkeeper that requires to be on Xero. They were a miserable failure. We went back to QuickBooks because we were trying to integrate with another package that only work with QuickBooks that we've now not using. And now that we're on QuickBooks we're not going to switch. And I don't know of any reason why you would, I think they're both equally good.

The next thing is And I put both here, and UpViral. We're kind of currently re-evaluating our contest and how we're going to be running our contests month to month. We just got done munching or running our biggest contest ever for Colorit. It was called the Colorit ultimate jackpot. We literally did a giveaway every single day through a Facebook live. It was incredible the engagement.

We had hundreds of people every single day on the Facebook Live tuning in to see if they won that one set of gel pens, which you know cost us ten bucks, maybe $15 with shipping to get out to the customers. So for $15 a day we were getting hundreds of people who engaged with our brand, and the giveaway only took five seconds of the 15 minutes that we went live every night, so for 15 minutes, we basically ran an infomercial showing people all of our products and all the things that were going to be in the ultimate jackpot giveaway which we gave away on September 30th.

So at the end of the whole thing we had even more people online; the engagement was just awesome. The contests were a huge part of us getting new blood into our ecosystem, and we plan on continuing to launch them pretty much in every day basis with the exceptions of probably November and December when there's just so much other stuff going on. Running contests I think is a lot of other interference.

We do all of our phone support through And we do have affiliate link for that as well if you go the resources page on EcomCrew. But runs all of our 800 numbers and those redirect to our cell phones, and we have anybody who answers the phones for us just round robins. And if the first person doesn't answer, it goes the next and it goes to the next. You can do custom messaging; have business hours and non-business hours etc. It's really cheap; I think it's like nine bucks a month to get started.

We spend an average of maybe $12 to $15 a month on an each site for to have an 800 phone number, and a place for people to call for support in a manner that doesn't require us to have like an expensive PBX system in the office. I highly recommend It works great for us.

The next one would be an Amazon tool called Sellics, S-E-L-L-I-C-S. This is something that I use all the time. This data is a little bit redundant to what's already in Skubana, but I find that it's in a little bit better format, and the data there's just more of it. I can look at click through rates and conversion rates and things like that. It also does some PPC management, which is incredibly helpful and powerful and very necessary to our business, and a few other things. So definitely recommend checking out Sellics if you haven't already, and you sell on Amazon.

There's other programs out there that do similar things, but after testing them all, Sellics was my favorite. This is something that I evaluated about six or nine months ago when I did a free trial of like every one of those pieces of software out there. This industry changes rapidly, so you know I don't know if Sellics is still the very best, but at least it was six or nine months ago when I did this evaluation, and I still love using it every day. I am literally in Sellics every single day.

So, the next tool I want to mention would be Splitly. Splitly does a bunch of really cool stuff that lets you split test images, headlines, descriptions, basically anything on your Amazon listings. It will every day, once a day, switch out whatever; let's say you're switching out your title. So you can test three different titles and it will keep on rotating through each of the different titles until it finds which one statistically significantly, which one has statistical significance is a winner. And then you can keep on testing the stuff over and over again till you find the one that does the best.

And it also does a thing called — I forgot the name of the tool inside of Splitly, but it's basically a profit — it gets you the best profitability in your listing. So it's constantly raising and lowering the price of your listing on the fly even multiple times a day automatically. So you basically put in a low threshold of what you're willing to sell the item for, and a high threshold, and it won't go any lower than low and any higher than the high.

So for items that you're willing to do this for because certainly I’m sure you’re going to want to keep right at a price or whatever it might be. But for things that you are willing to sell in a range, then you’d rather obviously sell it for more not less, it will do that. And you can change whether you're more interested in volume, number of units going out the door, or overall profitability. And the tool, the name of the thing within Splitly I just remembered it's called profit peak. So, it's a functionality you get with Splitly that's made by my good friend Greg Mercer who also does Jungle Scout, which is the next I want to talk about.

Jungle Scout is a very necessary tool for us for the research phase as we're launching new products. We're constantly using Jungle Scout to just see what other people are selling in a category, and do research to try to find new items. We use Jungle Scout a bit differently than some people. We aren't really using it to try to find a niche for us, because we already know what our niches are. So we already know the kind of products we’re looking to develop. And we use Jungle Scout as a sanity check to make sure that the volume is appropriate for us to do certain products. But I highly recommended Jungle Scout. They also have a chrome plug-in that just kicks butt. It makes it really easy on the fly to see how much stuff is selling.

The next one I want to talk about is RestockPro. This is kind of a frustration I have also with Skubana. You can tell there's a few other tools that we continue to use. Skubana doesn't really do Amazon restocking forecasting in a way that is good enough for me. So we have to have a second tool to look at that, and RestockPro is something that we've been using now for multiple years that I'm really happy with. And it will track your velocity of your sales, and you can input custom parameters such as this product takes 90 days to get to me, I’ll take that into account.

Let’s say something you order from China and you need to know that it's going to take 90 days just for it to arrive. So it's going to take that into account, and tell you exactly when and how much you need to reorder. You can set the case sizes, or lot sizes, and all these other things. It's an awesome tool that we use all the time in our business.

And finally, the last one I want to talk about here is Basecamp. Basecamp is our project management software that we added into our organization a couple of months ago, and it's been really helpful keeping all of us on the same page. We have people in multiple locations, California obviously and the Philippines, and some consultants and stuff here and there that are across the country or across the world, around the world.

And keeping everybody on the same page is really important, being able to set deadlines and balance things back and forth between different people within the organization is really important. So we're trying to use Basecamp more and more, get even more and more organized. It's been pretty helpful so far. We use Basecamp to do the entire EcomCrew redesign for instance with our Filipino VA. And Dave and I being in different locations, those three locations there, it worked out really well.

Plus we had a graphic designer named Jon who did a bunch of stuff for the redesign, and also he did all of the videos for our course. We just kept all that together within Basecamp, incredibly powerful and helpful.

So that's all of them guys. I’ve run out of time here at the right time, I just kind of come up to the end of this podcast. So it worked up perfectly as far as timing goes. Just the final reminder, that the podcast is also sponsored by AsiaInspection. If you go to, and sign up through our affiliate link there, they will assign you a dedicated account manager which is usually reserved for very high volume customers. And they also know how to do inspections and get things prepared specifically for Amazon which is really important.

And just another final reminder, again, we'd be honored if you check that out. And if you're interested in importing products from China, we've worked hard obviously on the podcast and the content at EcomCrew. I can tell you that we've worked equally as hard putting that course together. So definitely check it out at

So that is the end of this episode guys. As a reminder we do Facebook lives every Monday when I can, and if you're on the Facebook live, if you have any questions, you can ask them live and I will answer them on the fly. And I will be traveling for several weeks, so at Global Sources October 17th through 19th. If you are planning on going to China or Hong Kong, and are going to be in Hong Kong October 17th through 19th, I recommend checking out Global Sources. We do have a code for $50 off for any EcomCrew member which is 3EC50.

And then I'll be at EcommerceFuel Live, the event live event in January in Southern California. So if you're in either of those areas and you want to catch up, shoot me a message, I'll be happy to chat with you. But I can't do live broadcast those weeks. So just be aware there will be some weeks I will be missing live, and just do some pre-recorded episodes. So until next week everyone, I look forward to talking to you then, and happy selling.

Outro: Thanks for listening to the EcomCrew Podcast. Follow us on Facebook at for weekly live recordings of the EcomCrew Podcast every Monday. And please, do us a favor, leave an honest review on iTunes, it would really help us out. Again, thanks for listening, and until next week, happy selling.


  1. Just finished listening to this episode. To me, it is valuable to name the specific apps you used. Curious why you didnt go the open source route for ecommerce software, ie Prestashop, etc? Again, I like how specific the podcast is. Thanks.

    1. Not to speak for Mike, but there’s few other SaaS products out there that are as good of value as Shopify.

  2. Hi Mike and Dave,
    I’ve listened to this episode several times and find it extremely valuable. Thanks for putting the work into making this!

    Had a question: Is there a particular reason you did not include Feedback Genius? Are you no longer sending followup message to customers on Amazon?

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